MailCan Refund Policy
This Refund Policy outlines the terms and conditions under which refunds may be issued for products and services provided by MailCan, a product of Alstra Solutions Ltd., in accordance with the laws of Ontario, Canada.
1. General Refund Policy
At MailCan, we are committed to transparency in our services and customer satisfaction. As a standard policy, refunds are not issued unless explicitly stated under the conditions outlined below.
2. Eligibility for Refunds
Refunds will be considered under the following circumstances:
a. System Failure: If you experience a system failure that materially affects your use of MailCan, you may be eligible for a refund, subject to verification and approval by our technical team.
b. Satisfaction Guarantee: If you are not satisfied with our product, you may request a refund within three (3) days of your initial purchase or renewal. Refund requests made after this period will not be considered.
c. Refund Amount Limitation: Please note that the maximum refund amount will not exceed fifty percent (50%) of the total purchase price. This limitation is due to the non-recoverable costs associated with setup and procurement.
3. Exclusions
Refunds will not be granted under the following circumstances:
a. Compliance Issues: If your account is terminated due to a breach of our Terms of Use or Acceptable Use Policy, including any compliance violations, you are not eligible for a refund.
b. Account Activity: If you have used any of the services provided under your MailCan account, such as email credits or other features, after purchase, you may not be eligible for a refund.
c. Third-Party Fees: Any fees incurred through third-party services, including but not limited to payment processing fees, are non-refundable. These fees are deducted from the total refund amount.
4. Refund Request Procedure
To request a refund, please follow these steps:
a. Timing: Refund requests must be submitted within three (3) days of the purchase or renewal date. Requests submitted after this period will not be eligible for consideration.
b. Submission: Refund requests should be directed to the MailCan Support Team via email at [email protected]. Please include your order details and a clear explanation of the reason for the refund request.
5. Refund Processing
If your refund request is approved, payments will be refunded as follows:
a. Credit/Debit Card Payments: Refunds will be processed within seven (7) business days of approval.
b. PayPal Payments: Refunds will be processed within seven (7) business days of approval.
c. Wire Transfer and Check Payments: Refunds will be processed within ten (10) business days of approval, with the end-user bearing any associated transfer costs.
d. Other Payment Methods: Refunds will be processed within five (5) to ten (10) business days, depending on the payment method.
6. Additional Considerations
Before using MailCan, please ensure that you have read and understood our Terms of Use and Acceptable Use Policy. Alstra Solutions Ltd. reserves the right to deactivate or disable any account found to be in violation of our policies.
7. Governing Law
This Refund Policy shall be governed by and construed in accordance with the laws of the Province of Ontario, Canada. Any disputes arising under this policy shall be subject to the exclusive jurisdiction of the courts of Ontario.
Contact Information
For any questions or concerns regarding this Refund Policy, please contact our support team at [email protected].